Social Care Assistant - Connect to Community (C2C) - Mental Health and LD&A

This permanent role has a starting salary of £31,659 per annum based on a 36-hour working week.

We have a great opportunity to join our Connect to Community (C2C) West Mental Health and LD&A team as a Social Care Assistant. We have offices at both Victoria Gate in Woking and Millmead in Guildford and you will be able to indicate your preferred office as part of the application process.

We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension 
• Up to 5 days of carer's leave and 2 paid volunteering days per year 
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing 
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Service

Connect to Community is Surrey's single front door for adult social care, supporting residents through timely, strengths-based responses following initial triage. C2C brings together professionals from different disciplines to ensure residents receive the right support, at the right time, with fewer handovers.

Social Care Assistants in C2C play a critical role in:

• Supporting service users to be able to be in more control of their care, making informed choices and being active citizens in their community
• Supporting consistent, high-quality practice across the team
• Working closely with partners across health, housing, reablement, TEC and the voluntary sector.

Daily multi‑disciplinary meetings provide a strong forum for shared learning, professional challenge and collaborative risk management.

About the Role

Connect to Community is a fast-paced, front-door environment where, as a Social Care Assistant, you will have frequent direct contact with the public both over the phone and when visiting individuals in their own homes or care settings.

In this role, you will undertake assessments, reviews and targeted interventions in line with the Care Act, while also taking on safeguarding responsibilities, including Section 42 enquiries. You will promote a recovery-focused, strengths-based approach, supporting individuals to achieve positive outcomes and maximise their independence. Applying sound professional judgement, you will manage risk, uncertainty and competing priorities effectively, and will develop and implement strengths-based support plans that enhance wellbeing, choice and control. You will work collaboratively with individuals, carers, multidisciplinary professionals and service providers to ensure coordinated and effective support for vulnerable adults and their families.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Your understanding of Adult Social Care needs and any experience you may have in this area. It doesn't necessarily have to involve visiting people in their homes or in care settings
• Your ability to manage a caseload efficiently, regularly monitoring support plans for individuals and carers
• Experience of working directly with the public on the phone or in person
• Your ability to build relationships with various stakeholders, colleagues, and the public effectively
• Competence in a range of IT skills and a willingness to learn to use a variety of software systems
• Good communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing
• A commitment to your own professional development
• The ability to empathise with, and show compassion towards, individuals in need of social care assistance.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

To apply, we request that you submit a CV and you will be asked the following 3 questions:

1. Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply?
2. Please tell us about the relevant experience or transferable skills you have that you can bring to this role?
3. What three qualities do you have that would make you a good Social Care Assistant and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability?

Before submitting your application, we recommend you read the job description & Our  Life at Surrey handbook to get an insight into working at Surrey.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact Us

For an informal discussion please contact Lyn Taylor, Team Manager, on MS Teams or by email.

The advert closes at 23:59 on 28/06/2026 with interviews planned for week commencing 29/06/2026 .

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.