Customer Care Executive

Customer Service Executive
Location: Watton, Norfolk, IP25 6JBSalary: £26,509.50 per annum (pro rota)6-month Fixed Term contract
- 40 hours per weekWorking Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hours
Customer Service Executive
Location: Watton, Norfolk, IP25 6JB Salary: £26,509.50 per annum (pro rota) 6-month Fixed Term contract
- 40 hours per weekWorking Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hours
Ready to impact a better future?
As a Customer Service Executive in our Environmental Services team, you’ll be at the heart of delivering responsive, high-quality support to customers, ensuring enquiries are handled with care, accuracy, and efficiency.
What you’ll do as a Customer Service Executive
You’ll be entrusted to:


· Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions
· Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
· Taking payments
· Raising worksheets
· As part of this you will monitor emails daily and complete admin tasks as a team.


Does this sound like you?
You’ll be a great fit for this role if you have:


Experience working in a busy office/ reception call centre environment
Strong customer service skills, with the ability to handle queries professionally and empathetically
Excellent communication skills, both written and verbal
Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment
Strong attention to detail and confidence using Microsoft Office and digital systems
A proactive, team-focused approach, with the ability to solve problems and adapt to change


Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.


What we offer
Holidays: 22 days plus bank holidays (pro rota)
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .