Operational Support Officer

Operational Support Officer (Including Usher Duties)

Location: Fleetwood Magistrates' Court, Fleetwood (training provided at Blackpool County Court, with approximately 1 week in every 4 worked from Blackpool thereafter) FY7 6AT
Pay Rate: £12.86 per hour for the first 12 weeks, rising to £13.25 per hour thereafter
Hours: Monday to Friday, 37 hours per week (9am to 5pm, with some 8:30am to 4:30pm shifts)
Assignment Length: Until 31 March 2027 (with potential extension)
Clearance Required: Enhanced DBS (to be provided by Brook Street for successful applicants)

About the Role

HM Courts & Tribunals Service is seeking an organised and professional Operational Support Officer to support the day-to-day running of the court. This varied role combines administration, customer service and usher duties within a busy court environment.

Key Responsibilities

• Welcoming and assisting court users, judiciary, legal professionals and members of the public.
• Supporting and preparing court hearings, tribunals and meetings.
• Calling parties into court and providing information on proceedings.
• Preparing courtrooms and hearing rooms.
• Managing court files, documents and bundles.
• Creating and updating records on internal systems.
• Data entry, filing, post handling and general administration.
• Drafting standard correspondence and court documents.
• Supporting in-person, remote and video-link hearings.
• Assisting court users with enquiries and providing excellent customer service.

About You

The ideal candidate will have:

• Strong administration and organisational skills.
• Excellent communication and customer service experience.
• Good IT and data entry skills.
• Strong attention to detail.
• The ability to work in a busy, professional environment.
• A flexible and reliable approach to work.

If you're looking for a rewarding opportunity within the justice system and enjoy working in a fast-paced, public-facing environment, apply today with your up-to-date CV.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.