IT Support

About the roleWe’re looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll DoDevice lifecycle management: assist with laptop procurement, setup, returns, and secure wipingOffice IT support: provide on-hand support to our colleagues in our San Francisco officeAV support: ensure meeting rooms and AV equipment are running reliablyEnd-user support: handle inbound support requests and be a friendly first point of contact for the teamOnboarding: run IT onboarding calls for new joinersNew IT projects: contribute to Tech Ops initiativesAutomation and tooling: build automations and Slack bots to streamline repetitive workDocumentation: write and maintain clear internal IT documentation and guidesWhat you bringA friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.Strong organisational skills and a proactive mindsetComfort with common IT fundamentals (macOS, networking basics, SaaS tooling)A willingness to learn new tools and technologies quicklyClear written and verbal communication skillsBonusPrior experience in a high growth / startup environmentExperience in a customer or public-facing roleFamiliarity with bash scriptingWhat we offerAt ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer: Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.This position will be 4 days on-site in our San Francisco office. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.