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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As an In Room Dining Supervisor , you will play a pivotal role in delivering one of the most personalised expressions of Rosewood hospitality. Leading the day-to-day operation of in-room dining, you will ensure every order is delivered with precision, elegance, and care—creating exceptional experiences within the privacy of our guests’ suites.
Key Responsibilities
- Lead, inspire, and support the In Room Dining team during service, ensuring a collaborative and guest-focused culture at all times.
- Oversee the coordination and delivery of all in-room dining orders, ensuring accuracy, timing, and presentation consistently meet five-star standards.
- Conduct structured pre-shift briefings, communicating VIP arrivals, guest preferences, dietary requirements, and operational priorities.
- Act as the primary point of contact for guest enquiries, resolving requests and concerns with professionalism, warmth, and efficiency.
- Collaborate closely with kitchen, bar, and housekeeping teams to ensure seamless service flow and exceptional guest delivery.
- Maintain rigorous control of service standards, presentation, hygiene, and financial accuracy across all IRD operations.
- Coach, train, and develop team members through on-the-floor leadership and continuous feedback.
- Support operational performance by monitoring costs, reducing waste, and identifying opportunities to elevate efficiency and service quality.
About You
- Connection — You build genuine rapport with guests and colleagues, collaborating across teams with trust, empathy, and respect. You bring a positive, inclusive energy that strengthens relationships and enhances every shared outcome.
- Guest-Centricity — You place the guest at the heart of every decision, anticipating needs, personalising experiences, and consistently striving to exceed expectations. You plan methodically and take pride in results that reflect the Rosewood standard.
- Influencing — You communicate clearly and confidently, adapting your style to suit your audience — whether briefing your team, liaising with clients, or navigating a last-minute change. You gain commitment through persuasion and professionalism, not position.
- Integrity — You act with consistency and purpose, upholding Rosewood's values and taking responsibility for your actions. You raise concerns constructively, handle information with discretion, and bring transparency and professionalism to everything you do.
- Drive — You bring energy and focus to every shift, taking ownership of your performance and consistently seeking to exceed the standard. You are proactive about your own growth and committed to seeing every task through to completion.
- Adaptability — You remain calm and solution-focused when priorities shift or challenges arise, embracing new ideas and adjusting plans with flexibility and resilience. In luxury events, change is constant — and you know how to turn it into opportunity.
What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Vacancy posted 1 day ago
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