Onboarding Team Supervisor

Onboarding Team Supervisor  

Location:   Stroud or Gloucester   Contract:   Permanent,   Full-time   Hours:  35  hours, Monday  – Friday    Start Date:   ASAP  

We’re looking for an Onboarding Supervisor to support the day-to-day oversight of   client   onboarding in Stroud or Gloucester. This is an exciting opportunity for someone who combines strong people supervision skills with a process-driven mindset and is ready to help shape a growing team.  

As the onboarding team continues to grow, this role will initially be a varied and hands-on position . Alongside supervising and supporting colleagues, you will help develop processes, improve ways of working and undertake some onboarding activity yourself where needed. Over time, the role is expected to become increasingly focused on team supervision, service   delivery   and continuous improvement.   

Redkite   Solicitors has been trusted to   provide   exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm,   we’re   driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. With   nearly 300  dedicated professionals,   we’re   proud to be recognised as an employer of choice, with   a number of   our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our   expertise. Our ongoing commitment to excellence and expansion ensures   Redkite   remains   at the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative   Redkite   office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore   required .

What Will You Be Doing?

• Taking a lead role in supporting and guiding the onboarding team, helping to create a positive, well-organised, and high-performing environment.  
  

• Monitoring team performance against agreed service level agreements and key performance indicators, taking   appropriate action   to keep work moving and   maintain   service standards.  
  

• Playing a key part in the smooth running of the onboarding function, combining people support with a strong focus on how the service can continue to develop.
  

• Bringing the team together through regular check-ins and day-to-day support, helping everyone stay focused, motivated, and connected.  
  

• Coaching and developing colleagues, building confidence in   processes   and encouraging consistency and best practice across the team.  
  

• Supporting the development of a growing onboarding team by helping to shape clear processes, ways of working and service standards.  
  

• Undertaking some hands-on onboarding activity where needed, particularly while the team continues to grow and the role becomes more established.  
  

Requirements

Who   We’re   Looking For:  

• Supervisory experience, with the ability to support, guide, and develop team members while   maintaining   high standards   of service delivery.  
  

• Previous   experience managing client onboarding   activity , ensuring a smooth and positive experience from   initial   engagement through to completion.  
  

• Comfortable working in a growing team where the role may initially combine supervision, process   development   and some hands-on onboarding activity.  
  

• Confident working with service level agreements and KPIs, with the ability to   monitor   performance,   identify   issues early and support the team to deliver consistently   high standards .  
  

• Strong communication   and interpersonal skills, with the confidence to build positive relationships with clients, colleagues, and external contacts.  
  

• Excellent organisational skills and attention to detail, ensuring onboarding processes are managed accurately and efficiently.  
  

• Client-focused, with a commitment to delivering an exceptional service and ensuring a positive client experience throughout the onboarding journey.  
  

• Dependable and accountable, taking ownership of responsibilities and supporting the successful delivery of team   objectives .  
  

• Collaborative and supportive, working effectively with colleagues and stakeholders to achieve positive outcomes for clients and the wider business.
  

Benefits

What’s In It   For   You? 

We’re   committed to creating a supportive,   collaborative, and high-performing legal team .   You’ll   be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth.   We value trust,   teamwork   and excellence, and offer an environment where you can grow and succeed.  

• A collaborative, friendly working environment with regular team connection days  
  

• 25 days annual leave (plus   additional   days with length of service) 
  

• Option   to buy or sell annual leave  
  

• Life Assurance  
  

• Redkite   Rewards scheme  
  

• Pension Scheme  
  

• Contributions to gym membership  
  

• Career development and learning support  
  

... and much more

How to Apply

If   you’re   ready to make a difference in a   positive   and   dynamic   environment,   we’d   love to hear from you.  

At   Redkite , we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We   are dedicated to providing   reasonable adjustments throughout the recruitment process and beyond to ensure all   employees can thrive.   If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.