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Job Description
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- Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. \n
- Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. \n
- You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. \n
- Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. \n
- You will also utilise Symbility as the scheduling tool for buildings losses. \n
Responsibilities will include:
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- Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. \n
- Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition \n
- Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. \n
- Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. \n
- Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. \n
- Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. \n
- Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. \n
About You:
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- Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. \n
- Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. \n
Benefits:
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- Company Car \n
- Pension \n
- Bonus \n
- Death in service \n
- 25 Days Holiday. \n
Vacancy posted 8 hours ago
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