Weekend Front of House Coordinator

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

As a Weekend Front of House Coordinator , you will coordinate Psicon’s weekend Front of House service at our Canterbury clinic. You will provide a calm and welcoming experience for clients, patients, families and visitors while overseeing reception, clinic administration, quality, facilities and site support. You will also lead, support and line-manage the weekend Front of House and administration team. The role is based on a four-day working week: Friday, Saturday, Sunday and Monday, from 8:30 am to 5:30 pm, totalling 34 hours per week.

Principal Duties And Responsibilities

• Welcome visitors and ensure sign-in procedures are followed.
• Maintain a calm, clean and welcoming Front of House environment.
• Support reception and administrative tasks, including calls, post and document uploads.
• Coordinate clinic changes, cover, room bookings and allocations.
• Support KPI monitoring, quality audits and regulatory compliance.
• Liaise with contractors and respond to site or utility emergencies.
• Oversee and support the weekend Front of House and administration team.

Person Specification

• Ability to collate, present, and interpret data or desire to learn.
• Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts) or desire to learn.
• Ability to work with both details and 'the bigger picture'.
• Ability to communicate verbally and in written form clearly and in line with Psicon core values.
• Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met.
• Ability to work as part of a team displaying Psicon core values in all tasks undertaken.
• Confident in presenting information and data to wider team where required.

Core Responsibilities

• Adhere to all company policies and procedures and be responsible for ensuring they are aware of the existing policies and procedures.
• To act in accordance with their professional body (where applicable) at all times.
• Abide by the company’s confidentiality policy and the confidentiality agreement.
• Maintain awareness and comply with policies and procedures relating to Health and Safety.
• Act in accordance with and promote the company’s core values (commitment, trust, integrity and kindness).
• Promote a positive approach to equality, diversity and treat others with dignity and respect.
• Demonstrate awareness of safeguarding and be aware of the company’s policy and procedure relating to raising safeguarding concerns.
• Develop and maintain positive relationships with colleagues, ensuring approachability, and open and honest conduct.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

What to do next

If this sounds like you, please apply now!

• For further information please email ***email_hidden*** or call the Psicon Recruitment Team on View phone number on uk.workus.org for more information.
• Please note - All internal applicants must submit a covering letter and CV with their application via the vacancy on the Psicon Portal
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.