Membership Executive

About CSG UK and Europe:

CSG UK and Europe is the leading F45 / FS8 Franchisee network in the UK and Europe. Currently sitting with 4 F45 studios within its portfolio - F45 Oxford Circus, F45 Soho, F45 London Fields, F45 High Street Kensington. The group is heading into a period of large and exciting expansion, and has also launched FS8 in the UK, which is a new innovative fitness concept combining yoga, pilates and resistance and is taking the market by storm.

Our group has three values, and one very clear mission, and these drive every decision and hire we make as a company and are key for our continued success.

3 Core Values:

• Culture First. 
• Performance Driven. 
• Act Like an Owner.

Mission:

To provide our customers with the best 60 minutes of their day mentally and physically. Everyday. 

Job Details:

• Employment Status : Full Time
• Salary: £28,000 - £32,000. Depending on experience and candidate
• Commission: Yes (Quarterly) - OTE Uncapped (3 - 6k Based on Performance)
• Working Hours: 40 hours p/w. 
• Report to: Studio Manager - Joe Williams

Job Description:

The Membership Executive will act as the main driver of selling new memberships, and retaining current memberships within both F45 Oxford Circus and FS8 Oxford Circus. This role includes anything membership related; be it driving referral schemes, corporate initiatives, or organising member socials. Your strategy and leadership will be driven by your Studio Manager.

Key Responsibilities:

• Contact all new leads on sales dashboard ‘Loyalsnap’ to sign onto a trial, membership or any other package bundle.
• Call all new trial leads and book them into their first class.
• Call all 1st visits prior to their first class to welcome them into the studio and to let them know all studio procedures.
• Call any 1st visits, post their first class to ask for feedback, gauge their interest and execute on next steps for each individual case.
• Collate all sales notes from coaches into our sales dashboard ‘Loyalsnap’.
• Follow through on all member related questions or queries that come through all communication channels. (Email and Whatsapp Hotline)
• Execute on all studio operational tasks to ensure optimal day to day running of the studio.
• Coordinate and support Studio Manager on all community events that take place throughout the year.
• All direct messaging (DM) tasks via instagram channels.

Key Skills and Qualifications:

• L2 Fitness Instructor. (Preferable)
• Previous sales experience. 
• Passion for sales.
• Excellent customer service skills.
• Exceptional verbal and written communication skills.
• Energy and enthusiasm to assist in the management of day to day operations.
• Proven ability to work well within a team environment.
• Track record of exceeding KPIs.
• Time management and organisation.
• Ability to maintain a professional appearance and behaviour.
• Willingness to work flexibly in response to changing organizational requirements.