Connect Customer Advisor
£27.25k - £28.14k per annumTemporary
An exciting opportunity has arisen within our Connect service for a full time Connect Customer Advisor to join our Connect 24/7 emergency monitoring and response service.
You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community Alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own homes.
You will provide a high standard of person-centred care when answering the calls on the Community Alarm system.
You will assess the service user's needs, offer support, guidance and advice and decide on the most appropriate action to be taken. This may include contacting the emergency services, a responder nominated or the Connect Response Officers.
We are looking for someone who is:
- Empathetic
- Patient
- Passionate about supporting vulnerable people
- Organised with excellent communication skills
- Technologically confident
In this role, good communication skills are vital, also responding with empathy is important as well as providing the reassurance the service user needs.
To be successful in this role you need:
- A Level 2 or equivalent qualification or experience in relevant discipline.
Please note this is a fixed term post due to end on 01.06.2027.
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicola Dobson on View phone number on northeastjobs.org.uk or email View email address on northeastjobs.org.uk .
Please note Middlesbrough Council do not currently offer sponsorships.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Vacancy posted 4 hours ago
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