SPOC Telephone Advisor

Provide an initial point of contact by telephone or email for patients, carers and referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services. To answer all incoming telephone calls, complete an initial screening and direct them to appropriate clinician/practitioner across the organisation Will be responsible for inputting and uploading new referrals onto System one,completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload. Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Community Nursing staff providing home visits and urgent response services Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting. To complete accurate patient records to ensure continuity of careand enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements. To contribute to the continuous improvement and development of the service provision Ability to work autonomously and as part of a teamto establish priorities and proceed with objectives with minimal supervision. The Single Point of Access is a 24 hour a day, 365 days a year service that is covered by an specific out of hours nursing team each evening/night between the hours of 9pm until 8am. SPOC telephone Advisers will be expected to work a shift pattern to cover the service between the hours of 8am and 9pm.