Helpdesk Analyst

Helpdesk Analyst Maidstone £26–30k Mon–Fri, 8:00–4:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that’s structured. A team that’s friendly. A desk that runs smoothly. We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. The provider specialises in cloud technologies and has it’s own data centre operation. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can’t. It’s a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like. They’re not expecting you to know it all. Attitude, curiosity, and communication are what matter here. If you’ve done 1st line support before and are now looking to build on that experience, you’ll fit right in. What you'll be doing:

• Taking incoming support queries logging, triaging, resolving
• Troubleshooting across hardware, software, and networks.
• Supporting user onboarding/offboarding
• Keeping customers updated and happy
• Learning as you go, with proper support around you

• Active Directory
• Microsoft 365
• Windows, Linux & Mac OS
• Basic networking (IP, DNS, DHCP)
• Oracle Database
• Cyber Security Alerts
• Public and Private Cloud Infrastructure