Oncology Co-ordinator

Administrative Responsibilities Act as the primary point of contact for Oncology administrative and financial enquiries. Coordinate and manage patient appointments, clinic schedules, treatment bookings, and consultant diaries. Liaise effectively with consultants, patients, hospitals, insurers, pharmacies, and external stakeholders. Coordinate outpatient clinics and systemic anti-cancer therapy (SACT) administration processes where required. Handle telephone, email, and written correspondence professionally and efficiently. Maintain accurate patient records and ensure all documentation is completed in line with GDPR and confidentiality requirements. Support multidisciplinary team coordination and patient pathway management. Resolve routine patient queries and escalate concerns appropriately when required. Assist with preparation of clinic lists, reports, and correspondence. Support the Clinical Director and wider clinical team with administrative duties and service coordination. Work closely alongside the Haematology Co-ordinator to support operational continuity and shared patient pathways. Provide reception and front-of-house cover as required, including welcoming patients, handling enquiries, and ensuring a professional patient experience. Identify opportunities to improve patient pathways and operational efficiency. Undertake consultant letter typing and clinic correspondence preparation as required. Financial Responsibilities Process invoices accurately for insured and self-pay patients. Maintain and update financial records using Microsoft Excel and internal systems. Liaise with insurance providers regarding authorisations, payments, and funding queries. Respond to patient financial enquiries sensitively and professionally. Monitor outstanding invoices and support financial reconciliation processes alongside the company accountant. Ensure accurate data entry and record management relating to billing activity. Support treatment costing and financial tracking processes where required. Service & Team Responsibilities Work collaboratively within a multidisciplinary administrative and clinical team. Contribute positively to a supportive and professional team culture. Maintain high standards of customer service and patient experience at all times. Demonstrate flexibility and adaptability to meet service demands. Provide cross-cover for reception and administrative services during periods of annual leave, sickness, or increased workload. Support service continuity during periods of increased workload or staff absence. Participate in service development initiatives and quality improvement activities.