Technical Advisor - 12 months fixed term contract

A vacancy has arisen within our Maritime Cranes department based in Biggleswade for a Technical Advisor.

The role, covering the UK and Ireland, contributes to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas, Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

•    Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.
•    Assist the Technical Manager with customer complaints in relation to invoice disputes.
•    Provide a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
•    Circulate information and investigation details via written reports.
•    Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
•    Raise warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
•    Process warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
•    Support the hands-on element of operations by undertaking out of hours responses as and when required.
•    Assist in the managing of service engineers and optimising their utilisation.
•    Promote all aspects of the After Sales Department.
•    Promote and prepare parts and service quotations.
•    Develop an effective working relationship with the after sales team and can support others where required.
•    Escalate the appropriate action in relation to broken or damaged company equipment.
•    Effectively use the operating system (BAAN) to be able to manage the following processes: sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
•    Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.
•    Pro-actively seeks new opportunities to develop personal skills and looks at opportunities in the role to apply these.
•    Take the initiative to liaise with the various support Liebherr factories as and when required.
•    Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.
•    Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
•    Represent the division at meetings and exhibitions as and when required.

Your Profile

The successful candidate will require the following:
•    Sound knowledge of modern plant electrical and hydraulic systems.
•    An excellent understanding of control systems and IT based diagnostics.
•    Good communicator at all levels.
•    Flexible approach to work.
•    Ability to use own initiative.
•    Able to demonstrate ability to work effectively in a pressurised environment.

Our Offer

•    The opportunity to work with an industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.