- Provide first-line IT support to users, responding to queries and troubleshooting issues.
- Log and manage support tickets, ensuring timely resolution or escalation where necessary.
- Set up and configure hardware, software and user accounts.
- Monitor and maintain IT systems to ensure optimal performance.
- Assist with basic network troubleshooting and connectivity issues.
- Support colleagues with technical guidance and advice.
- Document processes and update technical manuals as needed.
- Collaborate with the wider IT team to improve systems and processes.
Vacancy posted 6 hours ago
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