IT Helpdesk Support Advisor

IT Help Desk Advisor

Location : Doncaster (Office Based)

Department : IT Services

Full Time: 8:30 am - 5 pm

Are you an experienced IT professional with a passion for delivering exceptional technical support? Do you thrive on solving problems, helping users, and working with modern Microsoft technologies?

We're looking for an IT Helpdesk Support Advisor to join our IT Services team. In this role, you'll provide first and second-line support to colleagues across the business, ensuring IT issues are resolved efficiently while delivering an outstanding customer experience.

What you'll be doing

As part of our IT team, you'll be responsible for:

• Providing first and second-line technical support via telephone, email, remote access and in person.
• Managing support requests through our helpdesk ticketing system, ensuring issues are prioritised and resolved effectively.
• Supporting Microsoft 365 applications and cloud services, including Exchange Online, Teams, SharePoint Online and OneDrive for Business.
• Administering Microsoft Entra ID, including user accounts, permissions and group memberships.
• Installing, configuring and maintaining Windows 10 and Windows 11 devices.
• Setting up new users, devices and software.
• Troubleshooting hardware, software, networking, printer and connectivity issues.
• Assisting with software deployments, system upgrades and IT projects.
• Maintaining accurate technical documentation and IT asset records.
• Promoting IT security best practices across the business.

What we're looking for

Essential

• Minimum of 2 years' experience in an IT Helpdesk or Service Desk role.
• Experience supporting Microsoft 365 cloud environments.
• Strong knowledge of Windows 10 and Windows 11.
• Experience administering Microsoft Entra ID and Exchange Online.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and customer service abilities.
• Experience using IT service management/helpdesk software.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• Experience with Microsoft Intune and Endpoint Manager.
• Knowledge of Microsoft Autopilot.
• Experience with Microsoft Defender for Business or Defender for Endpoint.
• Basic PowerShell administration.
• Azure administration experience.
• Windows Server, Hyper-V or VMware knowledge.
• Understanding of cybersecurity best practices.
• Familiarity with hybrid Microsoft 365 environments and ITIL processes.

About you

You'll be someone who enjoys helping others and takes pride in delivering excellent service. You're organised, proactive and calm under pressure, with the ability to explain technical concepts clearly to non-technical users. You'll also be eager to learn new technologies and contribute to the continuous improvement of our IT services.

Why join Ninehundred?

This is an exciting opportunity to become part of a supportive and growing IT team where you'll work with modern Microsoft technologies, develop your technical skills and play a key role in keeping our business connected and productive.

What We Offer

• Competitive pay and clear growth opportunities
• 20 holiday days + Bank Holidays (rising to 25).
• Free onsite parking and additional benefits.
• Dress Down Fridays
• Summer and Christmas Parties

If you're looking for your next challenge, we'd love to hear from you. Apply today and take the next step in your IT career.

Apply by emailing us at: ***email_hidden***