Transport Coordinator Royal Mail Parcel Hub – Stoke-on-Trent Temporary Contract: Mid-September – End of December Hours: Approximately 30 hours per week (6 hours per day) Shift Options 09:00-15:0010:00-16:0011:00-17:00 Hourly Rate: £13.85-£14:50 per hour.
Join One of the UK's Largest Peak Operations Pertemps is recruiting Shift Coordinators to support a busy Royal Mail parcel operation in Stoke-on-Trent during the Christmas peak period. You'll work closely with the Hub Manager, Workforce Deployment Team, Coaches and Royal Mail management to help ensure each shift is fully staffed and runs smoothly. This is a fast-paced role where priorities can change quickly, so we're looking for someone who is organised, confident with people and comfortable making decisions under pressure.
What You'll Be Doing
Administration & Reporting
Project Timeline
Join One of the UK's Largest Peak Operations Pertemps is recruiting Shift Coordinators to support a busy Royal Mail parcel operation in Stoke-on-Trent during the Christmas peak period. You'll work closely with the Hub Manager, Workforce Deployment Team, Coaches and Royal Mail management to help ensure each shift is fully staffed and runs smoothly. This is a fast-paced role where priorities can change quickly, so we're looking for someone who is organised, confident with people and comfortable making decisions under pressure.
What You'll Be Doing
- Act as the main point of contact for temporary workers during your allocated shift.
- Allocate workers to their coach coordinating their arrival and departure from site.
- Coordinate the arrival and departure of workers.
- Manage sign-in and sign-out processes.
- Monitor attendance throughout the shift.
- Identify and respond to no-shows, lateness and absences.
- Work with the Workforce Deployment Team to arrange backfill where required.
- Ensure staffing levels remain aligned with operational requirements.
- Support new starters during their first shifts.
- Support the team when additional workers are required.
- Ensure important information is communicated clearly between shifts.
Administration & Reporting
- Maintain accurate attendance records.
- Record absences, lateness and other worker issues.
- Support accurate recording of working hours for payroll.
- Provide accurate handovers to the incoming team.
- Ensure operational processes are followed consistently.
- Work closely with Coaches to support workers on-site.
- Support the Workforce Deployment Coordinators with shift requirements.
- Assist with inductions and new starter activity when required.
- Support the Hub Manager with operational tasks during busy periods.
- Organised – able to manage multiple priorities at once.
- Confident – comfortable communicating with workers, colleagues and senior stakeholders.
- Proactive – someone who sees a problem and acts.
- Calm under pressure – able to make sensible decisions when things change quickly.
- People-focused – approachable and committed to providing a positive worker experience.
- Flexible – comfortable working within a 7-day operation and adapting to changing requirements.
- Reliable – understands the importance of attendance and delivering on commitments.
- A strong communicator – able to provide clear information and effective handovers.
Project Timeline
- Contract Start: Week commencing 5th October
- Contract End: December 2026
Vacancy posted 10 days ago
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