Evening Resident Services Manager Job Description

Evening Resident Services Manager Job Description Template

Our company is looking for a Evening Resident Services Manager to join our team.

To act as first point of call for residents to report maintenance issues;
Provide first class customer service to residents;
Liaising with the Estate Manager on all on-site and external maintenance issues;
Carrying out regular inspections of communal areas and apartments;
Providing regular asset performance reports and attending monthly meetings with line manager;
Being first point of call for residents to report maintenance issues and coordinating the relevant contractors;
Delivering excellent levels of customer service;
Completing check in and check out reports; determining deposit returns;
Carrying out regular site inspections of all communal areas;
Meet and greet with all new tenants; providing Welcome Packs and new tenancy information;
Ensuring all communal areas and available properties are always well presented and appealing to prospective tenants;
Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market;
Building key productive relationships with essential service partners including contractors, estate developers and wider estate managers;
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained;
Working with the in-house marketing team to coordinate the social media activity of the site.