Business Analyst – 12 Month FTC Job Description Template
Our company is looking for a Business Analyst – 12 Month FTC to join our team.
Responsibilities:
- Define and embed customer success plans by working with our customer success teams;
- Work with our internal customer facing departments to optimize the operational flow from customers signing up to successful project completion;
- Ensure that business, customer and engagement data are tracked effectively and provide an accurate status of the customer’s relationship;
- Track leading indicators of customer satisfaction, and analyze them to understand what’s going well and what’s not;
- Provide timely answers/ solutions utilising data and visualisation tools to answer business problems;
- Determine the appropriate touch points along the customer journey, to enable Account Teams to drive great customer engagement.
Requirements:
- Understanding of system analysis;
- Proven experience of analysing user needs and requirements;
- Experience of implementing and upgrading major business applications;
- Sharepoint experience / proven knowledge;
- Data/ Business Analysis;
- Confluence Usage;
- Excel, PowerPoint;
- Salesforce;
- SAP;
- Project Management.