Case Handler Job Description Template
Our company is looking for a Case Handler to join our team.
Responsibilities:
- Enter important information given to us by agencies onto our systems;
- Work to specific targets and deadlines set out by the team manager;
- Update NHS Pensions system (POL) to commence or cease pension record or deductions;
- Ensuring deadlines are met;
- Ability to use Word, Excel, Outlook Email & Calendar at a basic level;
- Excellent communication skills, having the ability to control a call with the relevant language and focus on a resolution at all times;
- Excellent keyboard skills;
- General administration;
- Answering telephone calls and taking payments;
- Obtaining updates from lenders;
- Phone liaison with clients and Solicitors;
- Delivering the highest levels of customer service to clients;
- Correspondence on email and post;
- Dealing with management packs on behalf of clients;
- Preparing of invoices and completion statements.
Requirements:
- Previous experience working within an office;
- Strong I.T skills (data entry & outlook);
- Strong personality with excellent communication skills;
- Organised with a good attention to detail;
- Strong Customer Service skills.