Claims Assessor Job Description Template
Our company is looking for a Claims Assessor to join our team.
Responsibilities:
- Completing inbound and outbound Customer Service requests, claims and calls;
- Adhering to legal requirements, industry regulations and quality standards as set;
- Completing and assisting with Administration tasks to support claim handlers;
- Provide support to the Operations Manager, Claims Team Manager, Team Leader and other Group Departments as required from time to time;
- Comply with procedures outlined in Group Compliance and Group Complaints Procedures, Codes of Practice and Terms and Conditions of Employment;
- Ensuring system records are kept up to date and Customer activity is recorded accurately;
- Receiving and uploading claims forms and keeping Customers informed of progress.
Requirements:
- A sound knowledge of Microsoft Word and Excel and the ability to use in-house computer systems. (Training will be given);
- A high standard of customer care and communication skills.