Claims Assistant

Claims Assistant Job Description Template

Our company is looking for a Claims Assistant to join our team.

Responsibilities:

  • Chasing documentation from customers, external contacts and third parties;
  • Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes;
  • Taking inbound sales quote calls;
  • Returning original documents to customers, where required;
  • Monitoring SLAs and proactively managing their performance;
  • Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter;
  • Taking inbound calls from customers, external contacts and third parties;
  • Communicating with work providers on the success and quality of their referrals;
  • Outbound calling for information to support claims, and returning policyholders calls where necessary;
  • Generally assisting with administration tasks to support the claims handlers;
  • Identifying potentially fraudulent claims and following the agreed processes for referral;
  • Working with rental branches on the provision of vehicles;
  • Adhering to legal requirements, industry regulations and quality standards set by the company;
  • Liaising with claims services in Aldershot on recovery of the hire from the at-fault insurer/management of our call-backs;
  • Assisting policyholders’ with general queries over the telephone.

Requirements:

  • Excellent administration skills;
  • A love of animals;
  • Excellent written and verbal communication skills;
  • High standard of personal motivation and initiative;
  • Customer Service Skills.