Claims Assistant Job Description Template
Our company is looking for a Claims Assistant to join our team.
Responsibilities:
- Chasing documentation from customers, external contacts and third parties;
- Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes;
- Taking inbound sales quote calls;
- Returning original documents to customers, where required;
- Monitoring SLAs and proactively managing their performance;
- Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter;
- Taking inbound calls from customers, external contacts and third parties;
- Communicating with work providers on the success and quality of their referrals;
- Outbound calling for information to support claims, and returning policyholders calls where necessary;
- Generally assisting with administration tasks to support the claims handlers;
- Identifying potentially fraudulent claims and following the agreed processes for referral;
- Working with rental branches on the provision of vehicles;
- Adhering to legal requirements, industry regulations and quality standards set by the company;
- Liaising with claims services in Aldershot on recovery of the hire from the at-fault insurer/management of our call-backs;
- Assisting policyholders’ with general queries over the telephone.
Requirements:
- Excellent administration skills;
- A love of animals;
- Excellent written and verbal communication skills;
- High standard of personal motivation and initiative;
- Customer Service Skills.