ICT Business Analyst

ICT Business Analyst Job Description Template

Our company is looking for a ICT Business Analyst to join our team.


  • Planning and implementation of hardware, network and system software;
  • Support for the mission critical business applications, ERP (Epicor), reporting (Power BI, SQL) and CRM system;
  • Business process analysis;
  • Providing second level support to the 1st line team;
  • Supplier negotiation/interaction/relationship management;
  • Support business Intelligence initiatives using SQL 2008 or later (SSRS, SSAS & SSIS), including writing SQL reports.


  • Strong project management skills;
  • Experience in a general IT/ Systems Analyst role (within a manufacturing/production environment would be highly desirable);
  • High level of understanding of Enterprise Resource Planning (ERP)/Business Administration applications and experience of implementing such systems;
  • Excellent knowledge of Microsoft Applications;
  • Analytically minded and customer focused;
  • Working knowledge of CRM systems;
  • An enthusiasm for Agile & Scrum framework;
  • Excellent troubleshooting and implementation skills;
  • Relevant Degree (technical/ IT/ business) or equivalent level qualification;
  • High level SQL experience, including report writing, with some training or qualifications.