Liability claims handler

Liability claims handler Job Description Template

Our company is looking for a Liability claims handler to join our team.


  • Determine appropriate action for resolution of the case;
  • Liaison with the client/policyholder/broker/solicitors;
  • Negotiate settlement where appropriate, within agreed authority limits;
  • Maintain a proper reserve at all times by regular review;
  • Correspond with all parties professionally to pro actively progress the case to conclusion;
  • Handle all cases in accordance with the client’s requirements by referral to documented procedures at all times;
  • Obtain all necessary evidence and relevant documentation including detailed statements from witnesses and other informative sources;
  • Work cooperatively with co-workers and managers to achieve high quality claims handling;
  • Complete thorough liability investigations to include obtaining interviews, recorded statements, scene investigation and police reports;
  • Assist in training and/or orientation of new employees;
  • Evaluate and resolve Fast Track Personal Injury RTA Portal claims, following the MOJ process;
  • Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a proactive claim handling service;
  • Gather and evaluate medical data, police reports, repair estimates and other related investigative documents;
  • Proactively capture and intervene to reduce overall spend;
  • Respond promptly and appropriately to requests from vendors, insurers, claimants, solicitors and internal contacts.


  • Demonstrated attention to detail and multi-tasking abilities;
  • Previous success with capture and intervention of motor liability claims;
  • Excellent organization and analytical skills;
  • Fully versed in the pre-accident protocols; court processes and terminology and awareness of the incoming MOJ changes;
  • Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation;
  • An understanding of vehicle repair, medical terms and legal concepts;
  • A strong team player able to work in an environment of sharing workloads, advice and experience;
  • Effective written and verbal communication skills;
  • MOJ portal experience;
  • Proven experience in an insurance or legal based environment handling third party motor claims and personal injury claims;
  • Demonstrated negotiation skills;
  • Demonstrated organization and time management skills.