Nordic Team Leader- Customer Service Job Description Template
Our company is looking for a Nordic Team Leader- Customer Service to join our team.
Responsibilities:
- Schedule and absence management of individuals and the team;
- To act as a point of contact between agents and Concentrix internal departments;
- Embeds a partnership between Concentrix and our client;
- Motivate, Develop, and Encourage your team members;
- Be a constructive and proactive member of the Operational management team;
- Identify the training requirements and any skill gaps of the team.
Requirements:
- Excellent communication skills;
- Ability to work on own initiative;
- Coaching skills;
- Ability to multi-task, plan and prioritise workload;
- Flexibility and resilience in the face of changing circumstances and priorities;
- Ability to maintain highly confidential information.