support consultant

support consultant Job Description Template

Our company is looking for a support consultant to join our team.


  • Review daily priorities and take appropriate action to ensure results are achieved;
  • Escalate high priority issues to Line Management;
  • Assist in the promotion of new developments and applications ensuring customers are always aware of latest functionality and products available;
  • Work with all areas of the business as required to achieve the highest levels of customer satisfaction;
  • Proactively review customer accounts and manage their own case queue in line with Service Desk procedures;
  • Update and propose new knowledgebase articles;
  • Providing support to Consultants: Liaising with HR and recruiting managers;
  • Log and manage all incidents via the Service Management Tool ensuring case detail is accurate and steps to reproduce the fault are included;
  • Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction;
  • Collating product information and Job Specifications to send to candidates;
  • Sending CVs to Clients on instructions from Consultants;
  • Organising workload for the day/week ahead;
  • Answering incoming calls from customers;
  • Checking consultant’s diary and emails;
  • Liaising with clients and candidates to set up all stages of interviews.


  • Able to work under pressure and be a strong team player;
  • Previous recruitment experience desirable;
  • You must have exceptional verbal & written communication skills;
  • Strong excel skills;
  • Set up and able to work from home;
  • Be comfortable within a target driven industry;
  • Previous experience working in an administrative or support function.