Vendor Manager

Vendor Manager Job Description Template

Our company is looking for a Vendor Manager to join our team.


  • Building relationships with suppliers to ensure control of services delivered, resolving performance issues and maintaining all H&S data;
  • Provide analytical support for Vendor Management and Operations;
  • Identify areas of improvement and work with local team and National contracts Manager to implement;
  • Management of Strategic and Important suppliers, including chairing meetings and owning action plans and auditing where required;
  • Reviewing suppliers monthly invoices including a large amount of backing data to ensure accuracy and releasing payment;
  • Act as an escalation point for the delivery of contracted obligations;
  • Assure project delivery through the effective management of responsible vendors;
  • Collaborating with Procurement Analysts to ensure efficient onboarding of suppliers;
  • Take responsibility for ensuring effective and timely communication back to key stakeholders;
  • Ensure yearly & bench marking review are scheduled and documented;
  • Provide support to the Supplier Relationship Managers to ensure a consistent approach to Supplier Management;
  • Manage and run Request For Proposal (RFP) and Request For Information (RFI) sourcing and onboarding processes;
  • Develop effective partnerships with relevant vendor contacts and Business Partners to identify and implement additional value;
  • Define and implement a standard vendor operating model to ensure consistent reporting of KPI’s for Regulatory and Compliance purposes;
  • Ensure all supplier governance is in place with new and existing vendors.


  • Experience handling supplier escalations and seeing them through to resolution;
  • Knowledge of robust supplier onboarding processes;
  • Share best practice and guide the wider UKCloud supplier relationship owners on effective management and engagement with suppliers;
  • Technically knowledgeable to a sufficient level to negotiate with and hold to account suppliers of complex IT services, solutions, and hardware;
  • Ability to deal confidently with suppliers who supply any or all of hardware, software, or services;
  • Previous experience of operating as a supplier manager within the technology industry;
  • Senior manager with experience leading change both internally and across a supplier base.