1st Line Support Analyst

1st Line Support Analyst Job Description Template

Our company is looking for a 1st Line Support Analyst to join our team.


  • Categorising and prioritising all 1 st level calls according to the agreed SLA.


  • A track record of delivering success in a similar role within an IT or professional services background;
  • Ability to multi-task;
  • WAN/LAN knowledge;
  • Office 365 exposure;
  • Active listening skills;
  • Windows Desktop;
  • Excellent telephone skills;
  • Driving licence;
  • Hardware knowledge (printers);
  • Microsoft Office;
  • Experience of Support Windows Applications;
  • Knowledge of AD Active Directory;
  • Experience with Incident, Problem, and Change Management from an operational perspective;
  • In-depth knowledge of Windows operating systems;
  • Experience working within an ITIL environment.