1st Line Support Analyst Job Description Template
Our company is looking for a 1st Line Support Analyst to join our team.
- Categorising and prioritising all 1 st level calls according to the agreed SLA.
- A track record of delivering success in a similar role within an IT or professional services background;
- Ability to multi-task;
- WAN/LAN knowledge;
- Office 365 exposure;
- Active listening skills;
- Windows Desktop;
- Excellent telephone skills;
- Driving licence;
- Hardware knowledge (printers);
- Microsoft Office;
- Experience of Support Windows Applications;
- Knowledge of AD Active Directory;
- Experience with Incident, Problem, and Change Management from an operational perspective;
- In-depth knowledge of Windows operating systems;
- Experience working within an ITIL environment.