2nd Line Desktop Support Engineer Job Description Template
Our company is looking for a 2nd Line Desktop Support Engineer to join our team.
Responsibilities:
- Assisting the BizOps Support Lead with current and future technical projects, such as new technology implementations and hardware refreshes;
- Correctly logging incidents and service requests, categorising and prioritising them in line with team process and procedures;
- On-boarding and off-boarding of staff, including account and device provisioning and de-provisioning in line with company process;
- Dealing with incoming incidents and service requests in a professional and courteous manner via Slack, email and face to face.
Requirements:
- Experience deploying, supporting and managing Dell laptops running Windows 10;
- Experience deploying, supporting and managing Chromebooks and ChromeOS;
- Experience using service management and project management tools (Zendesk, Trello, Jira);
- Experience in the administration of Microsoft Active Directory in a Windows Server 2012 R2 environment;
- Experience of using Cisco Meraki management and administration;
- Hands-on experience deploying MacBooks using JAMF (SAAS Apple management software);
- Mobile device exp;
- Windows 7 / 10 (Windows 10 experience essential);
- Exchange;
- Good Troubleshooting skills in Outlook 2016 and mobile device management etc;
- ITIL foundation (desirable);
- Active Directory;
- Excellent Microsoft Office 365 skills;
- Printers & peripherals;
- Office.