2nd Line Desktop Support Job Description Template
Our company is looking for a 2nd Line Desktop Support to join our team.
Responsibilities:
- Excellent Decision making, judgement, planning and organisation skills;
- Process-focused;
- Desk side support;
- Ability to work well within team, supporting other team members;
- Helpdesk Desktop support;
- Very good technical understanding of current leading technologies, suppliers and industry terminology;
- Able to prioritise under pressure and work to deadlines;
- Support the IT Manager on Projects (Office 365 Migrations, Desktop rollouts & Upgrades, VOIP implementations, security implementation and more),
- Mentor back-office admin team in knowledge transfer;
- Create, work and improve internal systems and processes;
- Look to improve efficiencies in the support to our customers;
- Solid customer relations skills to understand client/client representatives concerns and requirements;
- Excellent technical ability in one or more key virtual team areas.
Requirements:
- Ability to multi-task;
- Excellent technical ability in one or more key virtual team areas;
- Proficient in MS Office Suite, 2013, 2016, 0365;
- Ability to work well within team, supporting other team members;
- Excellent Decision making, judgement, planning and organisation skills;
- Very good technical understanding of current leading technologies, suppliers and industry terminology;
- Customer First Behaviour;
- Able to prioritise under pressure and work to deadlines;
- Flexible, calm and approachable, ‘can do’ attitude.