Customer Service Administrator

Customer Service Administrator Job Description Template

Our company is looking for a Customer Service Administrator to join our team.


  • Ensuring data accuracy in all aspects of work;
  • Responding to enquires quickly and effectively, whilst ensuring first class customer service;
  • Dealing with incoming emails, often corresponding on behalf of management;
  • Production of weekly and monthly reports;
  • To act professionally at all times and ensure the ethics and ethos of the company are followed;
  • Process telephone and mailbox orders accurately and in a timely manner;
  • Answering the telephone to a variety of people and either being able to deal with their enquiry or direct them to the relevant department;
  • Providing a help desk service;
  • General Office administration including managing an effective filing system and post;
  • Adhere to AVH procedures and HSE requirements;
  • conduct warranty investigations and efficiently advise in accordance to the company’s warranty and customer service terms;
  • Responding to emails;
  • Responding to daily email traffic internal and external customers and clients;
  • Manages the Input, output and updating of projects in Project Management System;
  • Adhoc work as and when required.


  • Customer service experience;
  • Provide External customer service;
  • Good communication skills, both oral and written;
  • Must have G.C.S.E (or equivalent) Maths and English grade ā€˜Cā€™ or above;
  • Communicate daily with Sales Managers on all general enquiries regarding key accounts;
  • Ability to work under pressure, whilst maintaining attention to detail;
  • Resilient;
  • Highly numerically accurate;
  • Ability to work within critical timelines and under pressure;
  • Maintaining processes of delivery throughout the Factory;
  • Good communication and questioning skills;
  • Be a fast learner, self-motivated and able to organise their own workload with strong time management skills;
  • Oversee day to day administration and processes;
  • The role will involve working with sensitive data daily, so honesty, integrity and discretion are an absolute must;
  • You will be computer literate, a knowledge of Word and Excel will be an advantage.