Customer Support Administrator

Customer Support Administrator Job Description Template

Our company is looking for a Customer Support Administrator to join our team.


  • Maintain regular contact with the customer and take ownership of calls on behalf of the department as appropriate;
  • Assist with the preparation, building and configuration of equipment for delivery to customer;
  • Liaise with internal and external stakeholders and ensure required tasks are completed correctly;
  • Undertake all core training and development programmes as required;
  • Actively participate in problem solving initiatives;
  • Monitor own work levels, progress and development;
  • Answering telephone calls, emails and enquiries from internal or external stakeholders;
  • Administration of the department, ensuring all records are maintained in line with company procedure;
  • Provided timely responses where required;
  • Organising Associates meetings, travel arrangements and diaries;
  • Setting up KPI data and road maps on internal system (training will be provided);
  • Costing and preparation of client proposals;
  • Managing Associates time reconciliation;
  • General office administrator duties and organising events (as required);
  • Liaising with existing clients via telephone and email.


  • A good standard of general education with a background in general administration;
  • Able to build strong relationships with other departments and customers;
  • Excellent customer service skills;
  • Good working knowledge of Microsoft packages;
  • Outstanding inter-personal and communications skills both verbal and written;
  • Confident and proactive, with excellent attention to detail;
  • Previous office administration experience;
  • Confident to liaise with clients and Associates;
  • A minimum of one year of experience in an administrative role;
  • Excellent communication and listening skills;
  • Good writing skills;
  • Excellent working knowledge of Word, Excel, PowerPoint and Outlook;
  • Professional and working well under pressure and to tight deadlines;
  • Team Player;
  • Excellent time management and organisation skills and the ability to plan and prioritise own workload.