Customer Support Administrator Job Description Template
Our company is looking for a Customer Support Administrator to join our team.
Responsibilities:
- Maintain regular contact with the customer and take ownership of calls on behalf of the department as appropriate;
- Assist with the preparation, building and configuration of equipment for delivery to customer;
- Liaise with internal and external stakeholders and ensure required tasks are completed correctly;
- Undertake all core training and development programmes as required;
- Actively participate in problem solving initiatives;
- Monitor own work levels, progress and development;
- Answering telephone calls, emails and enquiries from internal or external stakeholders;
- Administration of the department, ensuring all records are maintained in line with company procedure;
- Provided timely responses where required;
- Organising Associates meetings, travel arrangements and diaries;
- Setting up KPI data and road maps on internal system (training will be provided);
- Costing and preparation of client proposals;
- Managing Associates time reconciliation;
- General office administrator duties and organising events (as required);
- Liaising with existing clients via telephone and email.
Requirements:
- A good standard of general education with a background in general administration;
- Able to build strong relationships with other departments and customers;
- Excellent customer service skills;
- Good working knowledge of Microsoft packages;
- Outstanding inter-personal and communications skills both verbal and written;
- Confident and proactive, with excellent attention to detail;
- Previous office administration experience;
- Confident to liaise with clients and Associates;
- A minimum of one year of experience in an administrative role;
- Excellent communication and listening skills;
- Good writing skills;
- Excellent working knowledge of Word, Excel, PowerPoint and Outlook;
- Professional and working well under pressure and to tight deadlines;
- Team Player;
- Excellent time management and organisation skills and the ability to plan and prioritise own workload.