German Speaking Customer Service Advisor

German Speaking Customer Service Advisor Job Description Template

Our company is looking for a German Speaking Customer Service Advisor to join our team.


  • Handle inbound calls from existing clients;
  • Be proactive in the area of Customer retention;
  • Deliver high quality customer service to major retailers as well as independent;
  • Assist with new customer’s enquiries;
  • Supporting an online chat functionality;
  • Understanding and resolving customer enquiries politely and in line with company guidelines and in consideration of customer’s preferred outcome;
  • Providing an excellent pre-and post-sales customer experience;
  • Help to maintain the company website by reporting any change required to relevant departments;
  • Processing orders;
  • Provide prompt and friendly customer support by listening to customers and responding in a way that meets their expectations;
  • Realising and taking opportunities to up-sell products and delivery options;
  • Logging and follow up of Customer Information;
  • Responding to enquiries via Inbound calls, Emails & Social media;
  • Troubleshoot the issues accordingly using available resources;
  • Accurately recording information given by the customer in their in the in-house CRM system, and setting follow-up reminders as necessary.


  • Fluency in German Language (verbal and written);
  • Customer facing/customer support role – ideally over the telephone in support desk environment;
  • Interactive and enthusiastic team player willing to assume new responsibilities;
  • A passion for customer service;
  • Well organised approach to work, balancing workload to ensure targets are met and ability to demonstrate good time management skills;
  • Native German and fluent English is elimentary;
  • Excellent communication skills;
  • Customer focussed and able to provide professional, polite customer service;
  • Good Knowledge of PC (hardware, software, internet);
  • Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger;
  • Passion for IT/Technicall Minded.