Help Desk Engineer

Help Desk Engineer Job Description Template

Our company is looking for a Help Desk Engineer to join our team.


  • Updating and maintaining the asset registry;
  • Installation, configuration, and maintenance of mobile devices;
  • Installation of Security Software;
  • Initial investigation and implementation of first-time fix;
  • Provides IT support cooperate users and stores across the estate;
  • Service request fulfilment;
  • Installation, configuration, and maintenance of desktop and laptop devices;
  • Installation, configuration, and maintenance of company approved software.


  • Knowledge of Active Directory and Exchange;
  • Knowledge of ITIL best practice framework;
  • Knowledge of retail systems including end user POS , routers, networks;
  • An understanding of how to troubleshoot card payment issues for stores;
  • Knowledge of BES Server and Apple iTunes for configuration and troubleshooting of mobile devices;
  • Knowledge of retail applications to support end users;
  • Ability to provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.