Helpdesk Administrator Job Description Template
Our company is looking for a Helpdesk Administrator to join our team.
Responsibilities:
- Liaise with Maintenance manager for allocation of works to contractors;
- Liaise with allocated client from beginning to end, updating works on client specific web portals;
- Scheduling appointments for engineers and monitor their activity;
- Liaising with company engineers and subcontractors for both planned and reactive maintenance;
- Work closely with other members of the helpdesk and operations team to provide the best service to customers and clients;
- Preparing and sending invoices;
- Advise clients on the most efficient solution;
- Dealing with day to day enquiries from OGS team and multiple Clients;
- Keep Opti-MIS updated with ALL required documentation;
- Escalate calls when needed if unable to solve it;
- Logging holiday, sickness for team engineers;
- Raising Work Orders for new jobs / contracts / quotes;
- Dealing with day to day enquiries from the internal team and Clients;
- M aintaining and controlling documents relating to the maintenance department;
- Maintaining of the site sub-contractor records and Log Book System.
Requirements:
- Excellent communication skills, both written and verbal;
- Plan, organise and prioritise workload;
- Previous experience within Facilities Management industry;
- Able to work well under pressure;
- Communicating confidently with a range of suppliers and clients to ensure relevant data is collected by month end;
- Supporting the accounts payable department to resolve any invoicing queries;
- Logging of all transactions onto the relevant IT systems accurately to ensure full audit history;
- Developing an understanding of waste streams, containers, suppliers & clients to support client requests;
- Managing fluctuating workloads via Microsoft Outlook using multiple shared mail boxes;
- Independently investigating and resolving waste management complaints to ensure SLAs are met;
- Providing customer service using telephone and e-mail to ensure all SLAs are met;
- Adopting a flexible ethos to work duties in order to maintain high standards of client support.