Helpdesk Coordinator

Helpdesk Coordinator Job Description Template

Our company is looking for a Helpdesk Coordinator to join our team.


  • Dealing with queries and providing useful information to clients;
  • Managing engineers movements either on site or within the office;
  • Ordering parts through the system;
  • Switchboard and taking calls;
  • Provide cover and support to the helpdesk during absent periods;
  • Work through backlog of Work Orders ensuring that they are reprogrammed back into the system;
  • General filing duties ensuring the filing system is neat and tidy to aid speedy retrieval of information;
  • Responding to Help Desk chasing for work updates;
  • Quality checking Maintenance Service Reports;
  • Update reports as required by supervision to accurately show status of assignments;
  • Plan in advance Preventative Maintenance visits;
  • Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard;
  • Regular contact with Management and engineers;
  • To provide 1st line technical support; answering support queries via phone and email;
  • Build and track required plans and schedules to conduct maintenance activities for multiple sites as assigned.


  • Ability to work under pressure;
  • Able to positively contribute to the team’s success and delivery of Planned works;
  • Knowledge within the Facilities Maintenance sector and systems of operation;
  • Previous experience in a similar role;
  • Knowledge and previous experience of Microsoft office packages especially Microsoft Excel;
  • Excellent communication skills;
  • Adaptable and flexible approach to work requirements;
  • Attention to detail;
  • Ability to work to pre-determined targets and timescales;
  • Good interpersonal and communication skills & confidence in speaking to customers;
  • Demonstrated commitment to satisfy customers, able to build trust and confidence;
  • Ability to manage workloads and priorities. Good organizational skills;
  • Prepared to take ownership of customer problems through to completion;
  • Ability to work as part of a team and individually;
  • Computer Literate, I.T skills, experience with excel/word.