Helpdesk Coordinator Job Description Template
Our company is looking for a Helpdesk Coordinator to join our team.
Responsibilities:
- Dealing with queries and providing useful information to clients;
- Managing engineers movements either on site or within the office;
- Ordering parts through the system;
- Switchboard and taking calls;
- Provide cover and support to the helpdesk during absent periods;
- Work through backlog of Work Orders ensuring that they are reprogrammed back into the system;
- General filing duties ensuring the filing system is neat and tidy to aid speedy retrieval of information;
- Responding to Help Desk chasing for work updates;
- Quality checking Maintenance Service Reports;
- Update reports as required by supervision to accurately show status of assignments;
- Plan in advance Preventative Maintenance visits;
- Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard;
- Regular contact with Management and engineers;
- To provide 1st line technical support; answering support queries via phone and email;
- Build and track required plans and schedules to conduct maintenance activities for multiple sites as assigned.
Requirements:
- Ability to work under pressure;
- Able to positively contribute to the team’s success and delivery of Planned works;
- Knowledge within the Facilities Maintenance sector and systems of operation;
- Previous experience in a similar role;
- Knowledge and previous experience of Microsoft office packages especially Microsoft Excel;
- Excellent communication skills;
- Adaptable and flexible approach to work requirements;
- Attention to detail;
- Ability to work to pre-determined targets and timescales;
- Good interpersonal and communication skills & confidence in speaking to customers;
- Demonstrated commitment to satisfy customers, able to build trust and confidence;
- Ability to manage workloads and priorities. Good organizational skills;
- Prepared to take ownership of customer problems through to completion;
- Ability to work as part of a team and individually;
- Computer Literate, I.T skills, experience with excel/word.