IT Helpdesk Administrator

IT Helpdesk Administrator Job Description Template

Our company is looking for a IT Helpdesk Administrator to join our team.


  • Apply diagnostic utilities to aid in troubleshooting;
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue;
  • Prioritise and schedule problems. Escalate problems (when required) to the appropriate engineers;
  • Performing preventative maintenance, including checking of workstations, printers, and peripherals;
  • Field incoming help requests from end users via both telephone and email in a courteous manner;
  • Build rapport and elicit problem details from help desk customers.


  • Hands-on experience with Windows OS environments;
  • Ability to provide step-by-step technical help, both written and verbal;
  • Excellent communication and problem-solving skills;
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
  • Knowledge and deployment skills of Office 365;
  • Ability to diagnose and troubleshoot basic and advanced technical issues;
  • Good understanding of computer systems, mobile devices and other tech products.