IT Support Technician Job Description Template
Our company is looking for a IT Support Technician to join our team.
Responsibilities:
- Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query;
- To manage their own case load of incidents working with the clients to resolve in a timely fashion;
- Assisting with any department moves and other ad hoc requests as provided by senior management;
- Windows and OSX Operating Systems and related hardware;
- Attempt first time fix; working with the user and your team to try to resolve the issue as quickly as possible;
- To troubleshoot issues;
- Carry out duties in accordance with Company and IT Policy and Procedures, contribute to improving and determining standards;
- Movement of IT hardware around Trust site;
- Support internal compliance including maintaining Software License Management, PCI Compliance and Asset Management;
- Using the ticketing system to log, work and resolve requests;
- Act as the first point of contact within your team for retail support, including EPOS, Back Office, Tablets and associated store infrastructure;
- Efficient and professional customer service skills;
- Act as a point of contact between the organisation and supplier, reporting on supplier performance;
- Training will be given in order for you to support a range of applications & Remote working;
- Logging all work requests on internal ticketing system and keeping users up to date with tickets.
Requirements:
- Active Directory;
- Good time management skills;
- Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem solve;
- Degree level or equivalent qualification or able to demonstrate equivalent experience;
- Google Cloud/AWS (Beneficial);
- MS Active Directory;
- Windows Server 2008/2012;
- User Support and Troubleshooting experience;
- Bespoke educational software installation and troubleshooting;
- General hardware and software installation;
- A valid driving licence is essential;
- Proactive – willingness to take ownership of issues;
- Office 365;
- Experienced in AV products, TVs Projectors and general classroom equipment;
- Networking Experience.