Junior Helpdesk Analyst

Junior Helpdesk Analyst Job Description Template

Our company is looking for a Junior Helpdesk Analyst to join our team.

Responsibilities:

  • Windows Maintenance;
  • PC/Server Health Monitoring;
  • Backup Checks;
  • PC/Laptop Security Management;
  • PC/Laptop builds;
  • AD Administration;
  • Incident/Service Request Logging.

Requirements:

  • Strong communication skills (whether written or verbal) and the ability to deliver outstanding customer service to our clients at all times;
  • Experience of supporting Microsoft-based operating systems, with an emphasis on Windows 10;
  • Strong written and verbal skills and the ability to produce clear and accurate documentation;
  • The ability to communicate confidently and clearly to customers both face to face and over the telephone;
  • Good organisation, prioritisation and time-management skills.