Junior Helpdesk Analyst Job Description Template
Our company is looking for a Junior Helpdesk Analyst to join our team.
- Windows Maintenance;
- PC/Server Health Monitoring;
- Backup Checks;
- PC/Laptop Security Management;
- PC/Laptop builds;
- AD Administration;
- Incident/Service Request Logging.
- Strong communication skills (whether written or verbal) and the ability to deliver outstanding customer service to our clients at all times;
- Experience of supporting Microsoft-based operating systems, with an emphasis on Windows 10;
- Strong written and verbal skills and the ability to produce clear and accurate documentation;
- The ability to communicate confidently and clearly to customers both face to face and over the telephone;
- Good organisation, prioritisation and time-management skills.