Mac Helpdesk Engineer Job Description Template
Our company is looking for a Mac Helpdesk Engineer to join our team.
Responsibilities:
- Taking ownership of faults and managing them in a logical and methodical manner;
- Correctly logging incidents and faults, categorising and prioritising them in line with team procedures;
- Dealing with incoming Mac Technical faults in a professional, courteous manner over the phone and via email;
- Diagnosing and resolving problems to the customers satisfaction;
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution;
- Managing faults through their entire life-cycle from the first point of contact through to resolution.
Requirements:
- Must be able to demonstrate a customer first approach to support;
- A keen interest in networking and printing technology;
- Proven Helpdesk Support working on Mac, Windows, Apple iOS;
- Flexible and willing to work outside core business hours as required;
- Highly organised and able to work on own initiative to complete the range of tasks required;
- The ability to liaise and communicate confidently and professionally at all levels;
- Natural aptitude for trouble shooting & problem solving.