Sales Order Administrator Job Description Template
Our company is looking for a Sales Order Administrator to join our team.
Responsibilities:
- Keep customers updated through to resolution with regards to any issues raised;
- Processing customer orders in the Sage system;
- Take part in cross training as agreed with your supervisor, to allow continuity to customers across the team during colleague absences;
- Answering any queries by email or phone to customers, suppliers or internal departments in a timely and efficient manner;
- Updating finance details onto product records;
- Provide effective administration support to internal teams and customers;
- Liaising with other departments in the business and advising them of new orders coming through;
- Update and maintain the sales order book & purchase order book;
- Managing and dealing with incoming calls from distributors and vehicle owners;
- Updating customer records;
- Processing sales orders and ensuring daily orders are dispatched on time;
- Handling emails and general enquiries via the web site;
- Inbound and outbound communication relating to orders via telephone and email;
- Updating and maintaining various company databases;
- Work closely with other departments, keeping them up to date with any information that will contribute to the smooth running of the business.
Requirements:
- A polite manner and good telephone support skills when dealing with customers;
- A minimum of 1 years’ experience in computer based sales order processing, along with good keyboard skills;
- Good communication and people skills via email and telephone;
- Preferably a sales admin work history;
- SAGE experience desirable;
- Ability to communicate efficiently on the telephone, via email and in person;
- Experience using Microsoft Office. Outlook/Word/Excel;
- Ability to handle multiple tasks at one time;
- Desire to provide exceptional customer service, exceeding customer expectations.