The Manager of Sales Support oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Manages daily activities of the operational sales support function. Being a Manager of Sales Support assists with budget management to ensure expenses meet target goals. Initiates and tracks orders to completion. In addition, Manager of Sales Support may assist in the hiring process. May handle and resolve more complex customer requests or complaints. Develops and implements promotional events and interacts with external dealers to increase sales volume. Requires a bachelor’s degree in area of specialty. Leads and directs the works of others. Typically reports to the head of a unit/department. The Manager of Sales Support manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Manager of Sales Support typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Sales Support Manager Job Description Template
Our company is looking for a Sales Support Manager to join our team.
Responsibilities:
- Planning, managing and participating in Dealer/Consumer events;
- Attending customer-own and national exhibition events for demonstration and set-up;
- Engaging with technical, service and warranty to satisfy customer demands;
- Liaising closely with Customer Service and Fields Sales teams to provide industry-leading service;
- Provide regular reporting and feedback on activity and marketplace;
- Providing technical assistance to Customers;
- Installation and demonstration of Audio products with Retailers and Distributors;
- Merchandising & Display Implementation;
- Planning, delivering and achieving targets for new product launches into the market;
- Management of CRM system ensuring the end-to-end sales process is correctly logged and monitored;
- Issues Management – troubleshooting internal queries and client inquiries;
- People Management – managing and training existing and prospective team members;
- Client Relationship Management – responding to client queries via phone and email;
- Process Management – assessing existing processes and proposing solutions to improve efficiencies in the sales support team;
- Ad hoc support – for events and marketing as part of the wider distribution team.
Requirements:
- Experience in one or more of the following areas: consulting, business development, strategy, marketing, customer insight/analytics, risk management;
- Ability to innovate and identify new insight opportunities from transactional data sources;
- A passion for data analytics, including knowledge of key industry trends;
- Project Management skills – Proven ability to take initiative, champion a project from conception through implementation to evaluation;
- Self-starter with an ability to work in a dynamic, fast changing environment, communicate effectively and work well in a cross-functional environment;
- Thorough attention to detail consistent with producing executive-level deliverables;
- Proven ability to lead teams, motivate others, communicate complex ideas clearly, gain the respect of colleagues, and work collaboratively;
- Strong qualitative, analytical and conceptual problem-solving skills combined with outstanding business acumen;
- Full clean driving licence and possession of a passport are essential;
- Excellent interpersonal/communication and negotiation skills;
- Computer literate, familiar with Microsoft office and networks;
- An enthusiastic, persuasive personality is required along with proven strong motivation skills;
- Excellent organisational, administration & time management skills;
- Must be a passionate music lover;
- Possess an in depth knowledge of the hi-fi/audio industry and have an awareness of the impact of ‘new technologies in the market place.