Senior Technical Administrator Job Description Template
Our company is looking for a Senior Technical Administrator to join our team.
Responsibilities:
- To provide a first point of contact for all service administration related issues;
- Process planning and training to all of the administration team;
- Ensure detailed data is input to service platform assisting all jobs to be managed within agreed SLA;
- Maintain strong relationships within the business to maximise customer satisfaction;
- Measurement and continuous development of both customer and staff satisfaction.
Requirements:
- Exceptional customer skills and interpersonal skills and able to deal with people at all levels both in and outside the business;
- Patient and calm under pressure;
- Competent in Microsoft Office suite of applications;
- Ability to effectively prioritise a busy workload and meet project deadlines;
- Experience managing or supervising a team with excellent people management skills with the ability to influence and mentor.