Service Desk Engineer / Support Manager

Service Desk Engineer / Support Manager Job Description Template

Our company is looking for a Service Desk Engineer / Support Manager to join our team.

Responsibilities:

  • Ensuring all documentation and support tickets include suitable detail and are updated in a timely fashion;
  • Ensuring any areas of risk to customers or the Service Desk team is communicated to Technical Director, in line with ISO9001 and ISO27001 requirements;
  • Offering day to day guidance to the Service Desk to ensure the team is meeting its collective goals, SLA response and SLA resolution targets.

Requirements:

  • Desktop OS (Windows 7 -> 10); Server OS (Windows Server 2008 R2 -> Windows Server 2016);
  • Security – anti-virus and anti-virus exceptions;
  • Windows File Sharing; Windows Printer Sharing; and Group Policy.