Service Desk Engineer / Support Manager Job Description Template
Our company is looking for a Service Desk Engineer / Support Manager to join our team.
- Ensuring all documentation and support tickets include suitable detail and are updated in a timely fashion;
- Ensuring any areas of risk to customers or the Service Desk team is communicated to Technical Director, in line with ISO9001 and ISO27001 requirements;
- Offering day to day guidance to the Service Desk to ensure the team is meeting its collective goals, SLA response and SLA resolution targets.
- Desktop OS (Windows 7 -> 10); Server OS (Windows Server 2008 R2 -> Windows Server 2016);
- Security – anti-virus and anti-virus exceptions;
- Windows File Sharing; Windows Printer Sharing; and Group Policy.