Solution Delivery Consultant

Solution Delivery Consultant Job Description Template

Our company is looking for a Solution Delivery Consultant to join our team.


  • Complete configuration, implementation and testing of 8×8 services;
  • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions;
  • Complete detailed design documentation (call flows, user information, call management features);
  • Troubleshoot faults in a timely manner, liaising with relevant 8×8 teams and providing excellent customer communication;
  • Provide advice to our customers on the configuration of IP networks to best facilitate VoIP;
  • Guide the customer on network topologies (TCP/IP, VLANs, CDP, LLDP, DNS), firewall and switch configuration;
  • Provide guidance on hosted voice configurations, call centre design and end-points.


  • Working knowledge of Telephony, SIP and UC technology;
  • Excellent interpersonal skills demonstrated in a customer facing environment;
  • Ability to manage multiple projects simultaneously with strong planning and organisational skills;
  • Proven experience in design and delivery of complex Call Centre UC solutions;
  • Experience of configuring and supporting VoIP systems, Routers, Switches, Troubleshooting LAN/VoIP systems;
  • Planning and pre-deployment testing of IP networks for successful delivery of VoIP;
  • Excellent analytical and problem-solving skills;
  • Ability to manage key internal and external relationships;
  • Strong attention to detail;
  • Experience in a customer focused role deploying UC cloud based solutions to multi-location enterprise customers.