Collections Specialist

Collections Specialist Job Description Template

Our company is looking for a Collections Specialist to join our team.


  • Developing knowledge of systems and delivering positive process change looking at ways to reduce aged debt;
  • Managing and resolving external and internal customer queries in given timescales;
  • Any other activities which support the day to day operation of Bristol Energy;
  • Recognising any collection exception trends and escalate these to the Collections Team Leader where required;
  • Ensuring all appropriate methods of collection have been exhausted and that the escalation of the account is a last resort;
  • Maintaining customer data held within the main customer system;
  • Working in line with all KPI’s that are set around call and collections performance;
  • Setting up affordable repayment options;
  • Proactive and responsive telephone, email and letter contact with customers;
  • Monitoring pre-payment meters with debt to ensure customer do not self-disconnect and the debt reduces;
  • Taking responsibility for timely resolution of complaints that are raised to the collections team;
  • Conducting accurate assessments of customer’s financial circumstances;
  • Supporting vulnerable customers through our Ability to Pay process signposting to suitable advice agencies;
  • Managing Escalated Debt cases through Warrant, Litigation and Trace processes.


  • You will be managing your own portfolio of accounts with the aim of recovering payments;
  • Experience within the finance industry is advantageous;
  • Proven collections experience in the commercial/business sector;
  • Professional and empathetic approach;
  • Enthusiastic approach to your working day;
  • Excellent communication skills, accuracy and confidence.