It Support Assistant

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It Support Assistant Job Description Template

Our company is looking for a It Support Assistant to join our team.

Responsibilities:

  • Specifying and purchasing of new equipment in line with business need;
  • Liaison with a third-party support companies;
  • All other duties as directed by the Assistant Managing Director;
  • General IT support to all staff including solving problems and fixing PC related issues;
  • Supporting with IT changes to infrastructure;
  • Record-keeping of all hardware and software held on site;
  • Power Points – including managing these at events and checking correct equipment is present;
  • To provide technical support, advice, assistance and training to staff on different IT packages;
  • Setting up and managing user accounts for the company’s hosted desktop and CRM system;
  • Liaising with onsite suppliers/landlord regarding phone handsets and network connection for individual users;
  • Setting up laptops with software for new starters;
  • PowerPoints – including managing these at events and checking correct equipment is present;
  • Being the main point of contact for both the company’s IT suppliers and coworkers for day to day IT issues;
  • Supporting and maintaining office desktops, laptops and peripherals;
  • Being the first point of contact for staff on IT-related issues and liaising with the company’s offsite and onsite IT partners.

Requirements:

  • A positive “can do” attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice;
  • Excellent communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels;
  • The ability to quickly learn new operating procedures and maintain established systems;
  • Excellent organisational skills with the ability to manage priorities and work to deadlines;
  • Knowledge and experience of using IT systems, hardware and software;
  • Microsoft Windows 7/10;
  • Good communication skills;
  • Knowledge of Windows Server 2010 and/or 2016;
  • Prince2 or project management experience;
  • Analytical mind set with a positive, proactive approach to problem solving;
  • ITIL certified;
  • Experience of Office 305 and familiarity with Microsoft Dynamics 365 CRM system is desirable;
  • Excellent customer care and communication skills – both written and verbal;
  • Excellent organisational and time management skills;
  • 1st line support.