Night Concierge Job Description Template
Our company is looking for a Night Concierge to join our team.
Responsibilities:
- Front of the house duties, including meeting and greeting all clients and visitors to the firm;
- To adhere to health & safety policies;
- Organising cars and taxis for clients and visitors as required;
- Regular patrols of the building;
- Logging any meeting room bookings;
- Taking coats, jackets and luggage to the cloakroom;
- Site log of contractors and visitors;
- To perform mailroom and Office Services duties as required;
- Answering all external calls to the office and internal telephone and email enquiries;
- Ensuring meeting rooms are in order following events;
- Inspecting the building to ensure it is well presented and safe at all times;
- Providing the highest level of customer service to residents and guests;
- Escalating issues to the Estate Manager accordingly;
- Complete accurate shift records and handover as required;
- Welcome guests and visitors to the site and deal with enquiries/questions.
Requirements:
- Healthcare cashplan;
- Enhanced maternity, paternity and adoption leave;
- Matched contribution pension scheme (up to 9%);
- 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave;
- Life assurance scheme;
- Plus lots of voluntary benefits including cash back and discounts from high street names;
- Paid volunteer days;
- Worked within a high end setting, either residential or hospitality;
- Providing the highest level of customer service to residents and guests;
- Inspecting the building to ensure it is well presented and safe at all times;
- Escalating issues to the Estate Manager accordingly;
- Dedicated and passionate about the sector;
- Welcome guests and visitors to the site and deal with enquiries/questions;
- Complete accurate shift records and handover as required;
- Well-presented and able to communicate effectively both in written and verbal form.