Scheduling Administrator Job Description Template
Our company is looking for a Scheduling Administrator to join our team.
Responsibilities:
- Co-ordination of costume, kit, learning materials and equipment for various immersive programmes;
- Production of booking documents for our teams and for our clients;
- Booking of travel and accommodation where required for clients / programmes;
- Planning, arranging and scheduling inspection / assessment visits;
- Handling incoming enquiries, resolving queries and dealing with any potential queries relevant to the visit;
- Updating the database with planned visits, amending and updating to ensure all information kept is always accurate;
- General management of the office diary, example; client meetings, upcoming sessions, etc;
- Production administration where required (eg occasional filming, arranging of rehearsals and multimedia support work);
- Assist with investigations into KPI queries on the month-to-date reports compiled by the Contract Compliance Officers;
- Responsible for assigning and managing engineers workloads on a daily basis and confirming appointments with clients;
- Ensuring clients are satisfied with work post completion;
- Assisting Team Leaders in compiling weekly reports of all open calls and compiling PDA data to compare to our scheduling software and driver records;
- Keep track of open jobs ensuring that jobs are being progressed within agreed KPIs and work is not outstanding for more than 14 days;
- Provide support to engineers and operatives and dealing with queries from clients;
- Carry out ad-hoc investigations into tenant request validations using reports provided by the Performance Team.
Requirements:
- High level of competency in IT skills (general administration);
- Availability to work very occasional longer hours or early starts, when required / requested;
- Experience of the running of events, including dealing with the public;
- High level of competency in English and Maths;
- Carry out customer satisfaction surveys;
- Raise and monitor calls out, keeping customers updated on progress;
- Provide weekly job updates to team;
- Monitor weekly reports to ensure all timely completion of call outs;
- Raise quotes and purchase orders for work;
- Ensure job booking/updates are communicated clearly to all parties;
- Scheduling customer site visits;
- Key Responsibilities;
- Organising labour.