Master Technician Job Description Template
Our company is looking for a Master Technician to join our team.
Responsibilities:
- Keep technical and job knowledge up to date by participating in educational opportunities; reading manufacturers’ publications etc;
- Accurately report and record work done and tests carried out and to immediately report any further works required or vehicle faults;
- Review the customer’s requirements provided by the Service Advisors ensuring sufficient information is provided to complete the repair;
- Keep up-to-date with the most recent changes in technology, techniques and in the commercial developments;
- Ascertain labour operation times for the workshop repair, to support the Service Advisor/Executive in providing an estimate to the customer;
- Obtain appropriate authorisation if additional work is required on a vehicle;
- Undertake vehicle road testing for diagnosis and to test repairs;
- Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand;
- Level 4 IMI accredited qualification;
- Arrange technical update meetings and cascade technical information to all staff;
- Be aware of and adhere to the Health & Safety aspects of the working environment;
- Ascertain parts required to resolve the customer issue and order as required;
- Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests;
- Deliver training and cascading information to Technicians;
- Be open to try new methods of work designed to improve efficiency.
Requirements:
- Ability to achieve high productivity and efficiency;
- Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely;
- Quality focused with first time fix mentality;
- A high level of accuracy with excellent attention to detail;
- Team player with a positive and can do attitude;
- Honest with high levels of integrity;
- Self-motivated and customer focused;
- Thorough and able to work with defined processes and guidelines;
- Team Player – assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop;
- You will need to be an experienced, technician with a relevant formal qualification (IMI/City & Guilds);
- Ability to deliver customer distinction at all time;
- Passionate about the industry, and committed to the development of your technical knowledge and skills;
- Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair;
- Excellent communication skills.